Over the past few months, we have been monitoring the COVID-19 virus and its impacts as it evolved from a small handful of localized cases to a major global concern.
During this time, we have actively been planning and adapting to ensure we continue to provide the same high-level of service and support that you expect from RaySecur.
At this time, we are 100% operational and supporting our customers around the world. Ensuring the safety of your staff and the continuity of your mail security operations during COVID-19 and after remains our highest priority.
Given the global footprint of our diverse customer base, we appreciate the challenges of responding to this fluid situation across multiple sites and geographies.
Many of you may be operating with reduced staffing or relying on individuals to cover multiple tasks, while at the same time increasing scrutiny on mail and other items entering your facilities.
Here are a few measures we’re taking to keep you safe:
- 24/7/365 EOD Support —
Our EOD team is standing by and ready to assist with your screening needs. Please do not hesitate to call with any questions or support needs as your team continues to keep your security operations up and running.
- MailSecur Systems —
We are continuing to deploy our scheduled installations and are working to support the recent spike in demand. All of our systems include internet connectivity to enable real-time virtual setup and support as if our team is there with you onsite.We have also produced a series of video quick-start guides to get your team up and running quickly, in addition to our 24/7/365 EOD remote support.
- Remote Training —
Our training team is available to quickly get new team members, or temporary help, spooled up as our customers strive to do more with less.We have now implemented several remote installs and can be flexible to work with your dynamic situations. Please contact us to schedule a time for a web-based training with our experts.
Please do not hesitate to reach out to our team anytime:
As the COVID-19 situation continues to evolve we will keep you updated on the RaySecur response and are working hard to ensure the safety and health of you and your staff.
Alexander Sappok, Ph.D.
CEO, RaySecur Inc.