One of the Four Major National Crime Labs Faced a Constant Barrage of Mail-Borne Threats

One of the most sophisticated law enforcement labs in the country had used every possible mail screening technology – except MailSecur. As a result, their mailroom personnel were unnecessarily faced with threats. Crazies were regularly sending in threats that mailroom employees had to clear and open before directing it to the lab or administrative personnel.

Industry

Law Enforcement

Customer

National Law Enforcement Crime Lab

Challenge

Increasing security for lab personnel while they dealt with potentially dangerous materials

Challenge

One of the most sophisticated law enforcement labs in the country had used every possible mail screening technology – except MailSecur. As a result, their mailroom personnel were unnecessarily faced with threats. Crazies were regularly sending in threats that mailroom employees had to clear and open before directing it to the lab or administrative personnel.

Their X-ray mail scanners couldn’t detect the most common threats: powders that often came in letters. Mailroom personnel were frequently exposed to potentially dangerous substances in letters and packages that they had no choice but to open.

Solution

The agency procured a MailSecur mail scanner that was capable of detecting even small amounts of powders and liquids. Due to its small footprint and need for only a standard power outlet, MailSecur was up and running in a matter of minutes, and it took less than an hour to train the mailroom personnel on how to operate it.

The mailroom personnel like that MailSecur provides real-time video imaging. They can move the item around and rotate it to see if powders or other materials are moving about. Even a few grains of powder or drops of liquid are easily detected. And MailSecur can detect the items that X-ray scanners do, too, like pipe bombs.

Outcome

Now 100% of incoming letters and packages are screened in MailSecur before opening. The mail security gap is closed and the team leader feels that her people are safer and able to identify threats before they go beyond the mailroom.